Refund policy

Right of withdrawal
You can withdraw from your purchase within 14 days of receiving your order without giving a reason. To do so, email shop@mealprep.global with your order number before the 14-day period ends.

Condition of returned items
Our products are food. For health and hygiene reasons, we can only accept returns of products in their original, unopened and undamaged packaging. Opened bars cannot be returned unless they are faulty.

How to return
After we confirm your withdrawal, send the products back to us within 14 days. Unless the items are faulty or we sent the wrong products, the cost of returning them is paid by you.

Refunds
We refund the price of the returned products and the original standard delivery cost within 14 days of receiving your withdrawal notice. We may wait until we have received the products back before refunding. The refund is made using the same payment method you used for the purchase.

Faulty, damaged or wrong products
If a product is faulty, damaged in transit, past its best-before date on arrival, or not what you ordered, contact us at shop@mealprep.global with your order number and a photo. We will replace the product or refund you in full, including delivery costs. You do not need to send faulty food back unless we ask you to.

Contact
Email shop@mealprep.global or call +372 5841 5268.